Cancellation policy

You can cancel any tour free of charge up to 48 hours before your date of port call, and you receive a full refund if your ship cannot dock or tender at the port. No payment is taken when you request a tour — we only ask for a €50 deposit per booking once we have confirmed availability with you, and the balance is paid on the day. If we cancel for any reason, you are refunded in full, always.

Cancelling your booking

• More than 48 hours before your port date: free cancellation. Your deposit is refunded in full.
• Within 48 hours of your port date: the €50 deposit is retained, because the vehicle and guide have already been committed for your date. Nothing further is charged.
• No-show without notice: the deposit is retained. The balance is never charged.

If your ship cannot dock

Cruise itineraries change. If your ship skips the port, arrives too late for the tour to run, or cannot anchor and tender because of weather or sea conditions, you receive a full refund of everything you have paid, including the deposit. This applies however late the change happens — including on the morning of your port call. You do not need to prove anything: we track vessel arrivals and will usually contact you first.

If your ship is delayed

A late arrival is not a cancellation. We monitor your vessel's actual arrival time and shorten the itinerary to fit the hours you have ashore, at no extra cost. If the delay leaves too little time for the tour to be worthwhile, you may cancel on the spot for a full refund.

If we cancel

If we cannot deliver a confirmed tour — vehicle failure, guide illness, a strike, or any other reason on our side — we will first offer an equivalent replacement. If you decline it or none is available, you receive a full refund. We do not cap our refund at the deposit.

Back-to-ship guarantee

Every private tour is timed to return you to the port well before all-aboard time. If a delay is caused by us and you miss your ship's departure as a result, we cover the reasonable cost of reaching the next port of call. This guarantee applies to private tours booked directly with us and does not extend to delays caused by you — a late return to the meeting point, for example.

Changing a booking

Date changes, guest-count changes and itinerary tweaks are free of charge more than 48 hours ahead, subject to availability. Within 48 hours we will still do our best, but a vehicle upgrade may carry a price difference, which we will always quote before charging.

How refunds are paid

Refunds are returned by the same method you used to pay the deposit, within 10 working days of the cancellation being confirmed. Bank transfer times vary by your bank.

How to cancel

Reply to your confirmation email, or message us on WhatsApp. A cancellation takes effect when we acknowledge it, and we acknowledge within 4 hours.