Reservation Terms and Conditions
Please Read Before Reserving:
Please ensure to read the following information which will help you
reserve your excursion. Excursions cannot be reserved unless you agree
to the Terms found below. The following Terms are a comprehensive
explanation of use of this website as well as the method of how
reservations are received, confirmed as well as refunded in case of
inclement weather cancellations or Ships not arriving into Port.
A section has been added under various Terms in order to explain the
reasons behind some Terms, if you require additional information please
click on the blue writing which will open a side window for an
explanation behind our rules. Even though the explanations are not vital
they will help with your understanding of why rules have to be created
in order to be fair to all participants involved. Questions you may have
maybe e-mailed to us prior to reserving your excursion by
CLICKING
HERE.
Information Sent to our
Website by Client
Injury, loss of items,
tardiness
Reservation Requests
Availability Notices
Deposits and Reservation
E-mails
Tentative Reservations
Deposit
Refunds
Excursion Cancellation
Tentative Reservations
Excursion Refund
Information
Cancelled Excursions
Information
Client Information Sent Through our
Website
Island Marketing Ltd greececruiseexcursions.com will not be held responsible for any
wrong omissions stated by reserved party (Purchaser), we assume no
responsibility for incorrect dates, times, e-mail addresses, or
any other incorrect information provided to us by reserving
party (Purchaser). Excursions are reserved "as is" on the date
and times requested by "users" of our website.
Replies or
confirmations not received are due to incorrect e-mail address(s) placed
on our Reservation Forms by the "Purchaser".
Reservation Requests and
Confirmed Reservations sent to our Reservation Department
contain vital information regarding your arrival into Port.
Information sent to us by clients is checked for accuracy but
cannot be guaranteed due to the sheer volume of daily requests,
averaging over 1,000 requests daily it is difficult to guarantee
that we will catch all form submittal mistakes. All Ships have
differential arrival/departure times, with over 20 Ships
visiting weekly it is imperative clients send us correct arrival
information, we then do our job and match the correct excursion
for your times in Port.
Please return to our website
and resubmit request/confirmation(s)
in case of no response to
submitted request(s).
Spam is becoming a frustrating
part of everyday life, just like your snailmail mailbox stuffed
with every offer imaginable (credit cards too!) your e-mail
inbox is surely also suffering. Many E-mail clients have
instituted a spam blocking agent, which in all purposes should
work to your benefit.
Unfortunately most e-mail agents or spam blockers seem to block
legitimate businesses e-mails from your legitimate requests. The
Rolex guy seems to get his e-mail through and the
Viagra peddler seems to get his message across for some strange
reason, but you still have not heard from your Airline
Company..... It seems as if an e-mail address is the name of a
company and exceeds 3 letters the e-mail is either
refused, or placed in the junk mail folder, AOL being the
toughest of all, they will block anything but Viagra salesman :)
The reason above is 99% of the reason you have not received your
reply. (ok, let's say 95% of the reason, the other 4% is because
you did not place the correct e-mail address in the reservation
request form) If you have not heard from us within 24 hours rest
assured the above happened, either your e-mail agent stopped our
message, or you provided a wrong e-mail address.
In order to receive your answer please e-mail us directly by
using the "click here to e-mail us" link found on the form
itself. every form on our website has a link for e-mail
purposes)
Or contact our Live Help Dept (a link to Live Chat is found on
most pages of our Website) or resubmit the form with correct
e-mail information, any of the 3 solutions will work.
You might also want to check your Junk Mail box, I am sure it is
full of good stuff, and no, you did not win that lottery, and
the guy from Nigeria will not give you all that money........
Injury, Loss of Personal Items and
Tardiness
Island Marketing Ltd will not be held
responsible for
injuries,
death, loss of personal effects, or
late arrival of the "Purchaser" to the pre-reserved excursion(s).
Most of our Excursions are somewhat physical, unfortunately life itself carries along a certain
amount of risk (crossing the street, driving your car, shaving,
etc) Our tours are no different. Some excursions will take you over
water, in water, some will take you on a horse and some will have you drive
your own car. We will not assume responsibility for injuries, death or
bad hair dues after jeep rentals!
Loss of items is annoying, nothing
like losing your disposable waterproof camera on the way back
from a snorkeling tour. Yes, we are also not responsible
for losses.
Rule of thumb:
Do not bring with you more than you
can carry. Leave your beautiful, valuable jewelry at home (or on the Ship) the
ocean and shores are littered with beautiful jewelry lost by Cruise Ship
Passengers. Please do not be a casualty! Have a big bag with you
to store all belongings. Ship Towels are expensive and very nice (found a few
myself on the beach after Ships have departed, they happen to be my favorite
towels) do not forget them after your excursion!
Late arrivals are unfortunately a
part of life, how many times were you late for work last year? Last
month? Last week? Today?!?! If you are notoriously late perhaps
reserving a timed excursion is not necessarily the best idea. Late
arrival no-shows so far this year are 0.5% of all reserved passengers (we
reserve thousands a week in various ports, I will admit that it is a very rare
event)
All excursions are organized with
enough time to reach the excursion meeting before departure, if allowing
enough time is not a possibility due to your ship arrival/departure time we
will not reserve your excursion, simple as that.
We understand on very rare
occasions tendering is a problem making everyone reserved on your excursion
late, we are prepared for that, but do not sleep in and expect 30 others to
wait for you, that will not happen!
All directions for your specific meeting/times will be found in
y our e-mail confirmation which is received following an
Excursion Deposit Placement. Please make sure to read this
information prior to your excursion date to assist you in
planning your date in port. Please contact us if you have any
questions
Excursion Reservation Requests
Excursion(s)
availability requests sent from Website "users" to Island
Marketing Ltd do not constitute a "booked" reservation.
Island Marketing Ltd will e-mail an availability report
following an availability request to the e-mail address provided
by requesting party. A secure/encrypted confirmed
reservation form will be sent to the purchaser stating
availability being present for the requested number of people
and dates.
Clients cannot reserve any excursions found on our service unless we first
check availability. Availability request forms are found on the Webpage
of each excursion we offer, if the requested excursion is available additional
information is sent to the requesting client as well as a link to a Secure
Page in order to place a confirmed reservation (reservation deposit)
The availability request is not a
reservation, it is a method used in order to make clients aware that the
excursion is available as well as to ensure clients do not attempt to reserve
an already sold out excursion.
Availability
Availability is transmitted as current availability,
Island Marketing Ltd will not be held
responsible if the requested excursion is no longer available by
the time a Credit Card Deposit is received to secure the
reservation. A valid
major credit card will be needed to confirm any reservation on
our reservation system.
When an availability check shows the excursion currently available please keep in mind
that the excursion is available at time of response, it does not mean in any
way that the excursion is available two months later. All availability
is current availability and does not reflect next month, next week, later
today or 5 minutes from now for that matter. The excursion was available
when we clicked on the "send button" to send you the availability
reply.
Please do not expect the excursion
available a week, a month or a year following receipt of the availability
reply, you will not believe how many clients are upset, I mean UPSET! when
they finally reserve the excursion one month following our reply only to be
turned away due to un availability.
"What do you mean it's full???
YOU SAID IT WAS AVAILABLE!!!! they SCREAM "Sir, availability was stated
6 months ago..."
All reservations are "first
submitted, first served". Once the excursion is full there is
absolutely nothing we can do, sorry!
In other words, our availability is
current, it does not reflect the future. All excursions sell out, we do
not know when, but do know they will be.... If I had a crystal ball which
could tell me the future I would be at the beach right now, retired, with a
Pina Colada in hand and not typing this :) Please do not be too upset when the
excursion is sold out because you waited too long to reserve the excursion.
Did I just repeat myself?
Deposits
and Reservation Emails
Once a credit card is received for the
excursion, excursion deposits will be automatically processed to
reserve/guarantee seating on the requested excursion.
E-mail
confirmations for the selected excursion will be sent to purchaser(s) by Island Marketing Ltd (unless
otherwise noted) within 2 business days.
Confirmations will state: Type of excursion reserved, number of
passengers, deposit placed for the excursion, money due to
Operator at time of excursion, detailed directions for pickup,
excursion or relevant excursion information. E-mail
confirmations sent by Island Marketing Ltd for reserved
excursions must be printed and presented to the Operator(s) at
time of excursion. E-mail Confirmation(s) to be printed by
the
"purchaser" for the
reserved excursion(s) will clearly state:
"Name
of Excursion Confirmed Reservation --- PLEASE PRINT ---- "
in
the "subject line" of the E-mail Confirmation. It is the responsibility of
Reserved Passengers (Client) to ensure the reservation e-mail is
received for the excursion. E-Mail Reservations not
received by Clients may be due to incorrect e-mail addresse(s) placed
on our Reservation Forms by the "Purchaser" or E-Mail
servers blocking our E-Mail responses, please E-Mail our Website
or contact our Live Help Department
in case of no response to
submitted request(s).
Canceling an Excursion
Cancellations are honored
two weeks prior to your reserved excursion
Deposits are non-refundable
unless your ship misses port or the tour provider cancels due to
inclement weather. Cancellations
with two weeks or more notice must be submitted in writing by
replying to the original E-Mail Confirmation sent to reserved party
e-mail address. If cancellations are not received two weeks or
more prior to the reserved excursion the full charge for the
excursion will be charged on the "Purchaser" credit card.
Cancellations due to "illness" at time of excursion require a
certified medical certificate from your Ship's doctor which can be
faxed to our office or presented at time of excursion by
participating group members.
Clients may cancel their excursion 2 weeks or further from the date they had
reserved without additional charges. However, as stated above, deposits are
not refundable.
Cancellations due to "illness" at time of excursion require a certified
medical certificate from your Ship's doctor which can be faxed to our office
or presented at time of excursion by participating group members in ordered to
deviate from being charged full excursion costs, deposits are non-refundable.
No-shows for the reserved excursion
may be charged for the full amount of the excursion at the discretion of
the operator who was left standing at the meeting location without a tour, or
money to feed his/her children because for whatever reason you decided not to
show up for your reserved excursion. Airlines do it, Cruise Liners do
it, and yes, so do we.
Tentative Reservations
Tentative Reservations ARE NOT
ACCEPTED BY OUR COMPANY. Deposits are not refunded due to
client cancellations. Deposits are kept on credit to be used
for a period of 1 year from deposit payment date to be used in any
of our serviced Ports for future reservation deposits.
Tentative reservations are not accepted.
If you are not certain you would like to reserve the excursion please do not
submit your reservation. (Please understand that all excursions sell out
and may not be available upon your return to our Website)
Once reservations are confirmed
transport and services have been organized for each reservation.
Unfortunately the reservation process is not free and expenses are encumbered
during the reservation process by our Company. Faxes have been sent,
telephone calls, staff evolvement etc all play a part in the reservation
process. (Even though your received reservation appears "to be free" by
the time you will receive it an average of 50% of your deposit has already
been spent in order to organize your excursion)
All reservations placed on our
offered excursions block available spaces from other participants also wishing
to enjoy the same excursion. (A family of 4 will block 4 seats) We
take particular care in total reserved number of passengers in each excursion
in order to offer a relaxing, un-crowded environment and once our maximum
allowed number of passengers is reserved reservations are closed for the
particular date/excursion. Because we cater to "small group excursions"
on a typical excursion date we receive more requests than available spaces, on
an excursion where a maximum of 40 passengers are reserved we typically
receive 250 requests for the same excursion. It is easy to say that we
turn away more passengers than we possibly could reserve in all excursions
offered in each Port.
Needles to say, we do not
"overbook" excursions the same way as Airline Companies oversell flights.
We do understand that a small number of passengers have a change in plans and
sometimes move their Cruise dates or itineraries, deposits do not disappear
and are kept as credit for up to one year from deposit placement date to be
used as excursion deposits in any of our serviced Ports.
Excursion Refund Information
Deposits are fully refunded
due to Ships not calling Port for any reason, or due to
Excursion Operator's cancellation due to inclement weather.
Deposits are
non-refundable for the exception of the two reasons listed
above. Cruise Liners Excursions cancellations do not
reflect our operational capabilities, if your Cruise Liner has
cancelled their excursion it will not mean that our excursion of
the same type is cancelled. Please call the number provided in
your reservation E-mail in order to confirm a cancellation, or
visit our Live Help Department by visiting our website(s) or
make your way to the excursion's meeting location once in Port.
Refunds will not be honored for any reason once Excursions have
commenced.
Deposit Refunds. If your
Excursion was cancelled by the Operator due to inclement weather
or your Ship did not Call Port your Reservation Deposit will be
refunded in full. The
deposit refund is obtained by replying to the Original
Reservation E-mail received for the Excursion. Refunds will not be issued without a reply
to the original Reservation E-mail.
The credit Card used for reserved excursion(s) deposit must be valid at time of refund.
The refunds
will not be processed if the Credit Card used for the initial
deposit is expired or invalid at time of refund.
Refunds are issued to all passengers who were cancelled due to inclement
weather cancellations or Ships not calling Port.
You will need to reply back to the
e-mail reservation you had received for the excursion in order to obtain a
refund. Your reservation E-mail contains all relative reservation
information we need in order to issue your refund, without that information
refunds are painstakingly difficult to issue, so please help us out.
Cancelled Excursion Information
Please note: Cancellations of
Excursions due to inclement weather are unfortunately sometimes
inevitable. In case of apparent inclement weather
and your Ship is able to come into Port please proceed to the
meeting point for your excursion at the Port. Our Guide
will announce if the pre-reserved excursion has to be cancelled.
Please contact us for a full refund of pre-paid deposit to your Credit Card.
In case of an early arrival or
late arrival of your Ship, reserved passengers must make their
way to the meeting area regardless of times stated in the
reservation where our Guide(s) will be meeting all reserved
passengers for the excursion. Cruise Liners Excursions
cancellations do not reflect our operational capabilities, if
your Cruise Liner has cancelled their excursion it will not mean
that our excursion of the same type is cancelled. Please
make your way to the meeting area in order to ensure excursions
are also cancelled by our Guides.
Cruise Liners changed arrival date will not cancel your
excursion, excursions will be moved to the changed arrival date,
please make your way to the excursion, our Operator will be
there to greet you.
We service many Ports in the Caribbean and clients may contact us in order to
switch excursions to their new Port of Call in case of an itinerary change.
We are very successful in replacing a quality excursion in one Port with
another quality excursion in the new Port of Call.
If your Ship changes itineraries
(please understand the rarity of this event) don't be shy, please contact us
and we will do our best to help.
Most changes happen mid cruise, our
Life Help Department is available 9am to 5pm Central Monday to Friday, please
let us know about your changed arrival date and we will do our best to
re-organize the excursion for your new arrival date or Port.
If your Ship comes in earlier than
expected or later than expected please make your way to the pre-arranged
meeting location for the excursion, you will have a 99% chance that the
excursion has already been modified to comply with your changed times.
Our job is to offer you the very
best excursion in each serviced Port of Call, a changed itinerary is but a
small challenge we can overcome.
